Return Policy - 30 Day Money Back Guarantee

We stand behind our products and we want you to be completely happy with your purchase. If for any reason you are not 100% satisfied we will be happy to offer you an exchange or a full refund.

You may return your item within 30 days from the day you received it.
Special custom orders and personalized or engraved jewelry are non-refundable.
All returning item should be in its original and unused condition to be deemed acceptable for refund or an exchange.

Please use original packing for returns and make sure the shipment can be tracked by a tracking number

Return Address:
Carat Kings Jewellers
2452 Lakeshore Road W, Oakville,

Please contact us for any further help with return process.

Upon receiving the item, we will inspect it for any damage or missing parts within 2 business days of receiving the item. If inspection is successful, we will immediately process full refund in the form of original purchase method for the item including the shipping charges. If we find any damages then we will contact you to discuss further options.